Aggressive and Assertive Communication - 2482 Words

This paper will be based on a real life working situation where aggressive communication was displayed. The essay will start off with the importance of handling interpersonal conflict. It will go on to discuss about aggressive and assertive communication, its advantages as well as its disadvantages. The scenario will then be explained in accordance to the relevant communication style displayed. This essay would exemplify how aggressive communication makes situations worst through the scenario. Aggressive communication will only escalate the conflict further; unlike assertive communication which would be able to rectify the situation. Communication channel Organizational communication is the process where information is exchanged and†¦show more content†¦Disadvantages of aggressive communication Aggressive communication begets aggressive communication which escalates the situation and creates more trouble then resolving it (Mongrain Vettese, 2003). Aggressiveness produces two negative effects; self-concept damage and aggression escalation, which then lead to reduced trust, relationship deterioration, and relationship termination (Kassing Avtgis, 1999). According to Infante Gorden (1985), employees are more satisfied when supervisors are not likely to be verbally aggressive. Verbal aggressiveness is also viewed as dissatisfactory performance (Gorden, Infante Izzo, 1988) and should not be practiced. What defines assertive communication? According to Veazie (2005), assertive communication is when there is equal communication style. This means that both parties have almost the same amount of chance to speak and listen to one another. It also implies that both parties are communicating the same way, meaning voicing out thoughts rationally and not having one party shouting expletives at the other while the other gets intimidated and avoid the conversation. Assertiveness can be described as the ability to stand up for yourself, communicate your rights without offending others (Mongrain Vettese, 2003) and stop others from taking advantage (Scott, 2006). Assertive behavior is most frequently defined as representing theShow MoreRelatedThe Co Cultural Theory : A Wide Range Of Diversity Essay1324 Words   |  6 Pagesare three approaches of communication; non-assertive, assertive and aggressive. There are also three preferred outcomes; assimilation, accommodation and separation (Lapinski Orbe, 2007). A non-assertive approach is when a cultural group places the needs of others before their own is reserved, passive and is non-confrontational. A minority member may highlight the differences between their minority group and a dominant minority group. 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